We expect our common carriers to be friendly, timely, and safe. Our primary goal is to have your purchase arrive as quickly as possible and in excellent condition. The most important thing to remember about freight company deliveries is that you MUST inspect the package at the time of delivery.
If your order arrives damaged, please notate the damage to the item(s) and the box(s) in detail on the Delivery Receipt and refuse the delivery. Then contact us immediately. If this occurs outside of our business hours please call us on the next business day. We will request that replacement item(s) be sent free of charge. Please ask the freight company to leave a copy of the delivery receipt and or the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
If you forget or do not notate any damages on your Delivery Receipt but find damages after the delivery, please contact us within 24 hours or we may not be able to replace your order. Another important reminder, it is your responsibility to receive and sign for the correct item and number of pieces, if you do not notate shipments that are incorrect and/or short pieces, we may not be able to replace your order. We ask you to keep the item for 30 to 45 business days before disposal of the damaged item should the shipper choose to inspect or pick-up the item.